Indians ahead of others in trusting heath care tech. Surprised?

While the West may be paranoid about privacy of personal health data, in India, it appears, people hardly have privacy as their concern. Call it a cultural thing or an evolutionary response to the pitiable public health we have. People are not only willing to share their health records over social media but are more than happy to submit their genetic information to a doctor or health care professionals to ensure they have all information available to treat.

In a 10-country survey of consumers’ attitudes toward technology in healthcare that Cisco released yesterday, Indians turned out to be the most advanced. Of those surveyed, 62 percent Indians showed willingness to share a range of information regarding their health as compared to 42 percent global response rate. When it comes to trust in devices, 87 percent of Indians were up for it, as compared to 70 percent globally.

The data gets more impressive when you look for consumer trust in the ‘cloud’: 94 percent in India said they were comfortable having their health records in the cloud (hosted by health care or other service providers), assuming adequate security, whereas only 74 percent respondents in other countries expressed confidence. Mobile health is no different: 60 percent acceptance in India versus 40 percent elsewhere.

Even health care decision makers in India are ahead of their counterparts in other regions, though in many cases they are behind the consumers in India. For instance, while 60 percent of the consumers surveyed said they have no issues sharing personal data if that improves the quality of future care, but only 45 percent of health care decision makers believe that such data should be shared.

The survey includes response from 1547 consumers and 403 health care decision makers in four age groups from 18 to 67 years. So that means about 200 people from each country were surveyed. Not a sample size that can be called truly representative of India (or any country for that matter), especially if we account for the vast population in rural areas that have hardly any access to technology.

Vishal Gupta, VP and General Manager, Global Health Solutions at Cisco argues that these studies give “directional shifts”. Additionally, in India, Cisco has collected data from 29,000 consultations in Karnataka and MP across seven district hospitals and 20 primary health centres in the last 18 months. That data, he says, shows people are accepting virtual diagnoses and consultations with much ease.

Cisco has quite a lot riding on the acceptance of virtual healthcare and customer service. It has been developing technologies and solutions, both high-end and low-end, for health care. But most of them remain in pilot stages. So the networking giant did this survey to show that virtual health care is no longer a myth. While the survey has brought out some interesting findings, they are hardly surprising. In a country which has glaring shortages in health care professionals – according to WHO India should have 23 health workers per 10,000 population but what we have is merely 12.9 — technology is the only means of bridging this gap.

But here’s the challenge: initial support or incentive for adoption of such technologies – be it electronic medical records or e-prescription or virtual diagnosis — often comes either from the government or the payers. The governments either fund it or lay standards, say, for electronic medical records (EMRs), make it mandatory. All such initiatives here seem far in the realm of just planning; rather in the 12th Plan document. If the Universal Health Coverage that the Prime Minister talked about early last year had moved towards reality, which it isn’t as this earlier story in Forbes India shows, EMRs would be the starting point.

As technology providers like Cisco see it, basic health care could be delivered via kiosks like ATMs. Practically speaking, it is doable. After all, the banking and financial services sector in this country has seen tremendous growth because of such innovation. But the catch is there is no single body like, say, the RBI, SEBI, or IRDA, which transformed financial services, in health care to bring sweeping changes.

Rajendra Pratap Gupta, chairman of health care non-profit HIMMS APAC for India chapter, believes insurance companies will drive IT deployment in India. In three years, he says, India will see patients groups demanding such technologies, just as they influence policy and other decisions in the developed countries.

My hope too is the patient demand. Unless consumers start demanding it and differentiating care providers on this basis, change will be very slow to come.

7 comments to “Indians ahead of others in trusting heath care tech. Surprised?”

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  1. Dr.R.D.Lanjewar says: -#1

    Very interesting article. Human race surviving since time unknown and they found and finding ways and means about health despite onslought of nature,manmade castrophies etc. With advance of IT various gagets are available to diagnose the health problemes and treatment is available in various hitec hospitals. The medical records are avaible and now EMR.We always talk about demand generation and rightly mentioned about process of change.I believe we are the agent of change and we must think of common beneficiary and should go in the direction of coverting the unfelt need into felt need for better health care.

  2. Sandeep Nair says: -#1

    Wow….What a concept…Healthcare by electronic medium…!!!!

  3. Dr K S Parthasarathy says: -#1

    Interesting news story. Industry-Technology -driven medicine may not be helpful to the patient. Professional associations of physicians in India appear to be influenced by vendors. Corporate hospitals embrace technologies which will help them to improve the bottom line of their budget. Cardiac CT screening of symptomless patients, NO TOUCH BREAST SCAN device for breast cancer screening are examples. If the “love” for technology by Indians is correct, they are likely to pay dearly for over diagnosis

    • Seema Singh says: -#2

      Dr Parthasarathy: You are right, ‘blind’ love for technology can bloat our health care bills. We already see unnecessary scans and x-rays in our prescriptions. But the kind of affinity for technology that this survey talks about is more about managing the process– interaction, storage and retrieval of data, etc, which I think is really needed to ensure efficiency and transparency. I know of big hospitals in Bangalore who do not give the patients various test reports. Is it an issue of interoperability or sheer exploitation?

    • I am not surprised by this news. After all Indian brains is amongst the sharpest in the world. We have best class IT service platform, best engineering colleges, best brains, best doctors and now India can also boast of some of the best hospitals as well. IT moving into healthcare was an expected move, given that IT is now one of the biggest service field in India. Innovation, another strength of India, is also helping growth of IT adoption in India. EMR is just the beginning. Telemedicine is in nascent phase, but the point is health is going virtual ways. IT has also given to new service platforms. healthkart,, myhealth, zocdoc, and many others have forayed into some of the innovative spaces with in healthcare. Only time will tell who will survive

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